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Education Resources

MBA Book – Values, Attitudes and Job Satisfaction

Saturday, September 20, 2008

In this chapter, objective of MBA students are:

Concept of Values

Types of Values

Analysis of Attitudes formation, Component of Attitudes and Cognitive Dissonance Theory

Attitudes in Organisation

Job Satisfaction

Ethics in Organisation

Values decide what is right and what is wrong and it is inspired by moral.

Formation of values are rely on family, organization, school, religious, institutes and self justification.

About types of values we can say there are – theoretical, economical, aesthetic, social, political, religious etc. values which depends on person’s environment.

Attitude is psychological aspects which remain a person inside. Attitudes are also like values and come from person’s environment. Attitude develops thorough experience also.

Components of Attitudes:

Cognitive Component: The theory reflects a person’s perception or beliefs.

Affective Component: The theory reflects person’s feelings that result from his or her beliefs about a person, object or situation.

Behavioural Component: The behaviour component of an attitude refers to behave in a certain way towards an object or person.

Formation of Attitudes is also like values formation and it comes from family, organization, school, institutes etc.

Cognitive Dissonance Theory: The theory was proposed by Leon Festinger, in 1957. According to the theory people change their attitudes and behaviour to re-establish consistency which motivates by unpleasant state of arousal.

According to the book attitudes and behaviour are depends on five things:

Attitude Specificity

Attitude Relevance

Timing of Measurement

Personality Factors

Social Constraints

To change attitude a person is a very hard task but through some massages attitude can be changed like politician.

In an organization commitment towards organization depends on attitudes. A manager can develop attitudes in employee’s loyalty towards organization to increase job satisfaction.

Job satisfaction and organizational commitment is depends on attitudes that can be satisfied by a manager to improve employee’s attitudes satisfaction.

Attitudes in an organization are most important things because it affects work behaviour directly or indirectly in organization. If an employee is satisfied then his commitment towards organization and attitudes towards organization will be in favour of organization.

Ethics in an organization is developed by managers. Ethics are standards of conducts or moral judgment which is used by managers in the favour of organization to handle business very effectively.

Ethics are defined in three ways: Immoral, Moral and Amoral. Unethical behaviour can affect individuals, work teams and the organization so managers should be ethical in terms of organization and employees.

In the last we can say values and attitudes both are tinged with moral and lead to job satisfaction with ethical management.


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